Quoted in Global News, “Tangled in Canada’s immigration backlog? What you can do about the delay – National | Globalnews.ca” May 18, 2022: “Many of them are waiting for months and months and months, and they don’t know what to do,” said Ravi Jain, a Toronto-based immigration lawyer and co-founder of the Canadian Immigration Law Association. “Some of them are just distraught over how long it’s taking and they don’t have any answers as to how more long it could be,” he said, adding that customer service is at “an all-time low.”